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Return & Exchange

Returns and Exchange Criteria 

 

Returns are accepted only through the mail.

  • You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was invoiced, and any refund will be credited back to your original method of payment used to make the purchase. If we receive the product back 15-30 days of the day the order was originally invoiced, you will be eligible for online store credit to www.weareomazing.com only. If the return arrives after 30 days of the day the order was originally invoiced, it will be refused.
  • Items must be returned unworn, unwashed or defective, with all original tags attached.
  • Returns and Exchanges must be accompanied by the original receipt / invoice.
  • Returns will require the customer to pay for return shipping.
  • Returns on orders that utilize free shipping will be subject to a reduction in refund or online store credit in the amount of $8.25 ground or $28 for International.
  • The following items are final sale and cannot be returned for an exchange, credit, or refund:
    • §  Any item(s) marked “Final” or “Clearance”

 

Returns Process:

Just follow the steps below for an easy return!

  • Contact our Customer Service via email at hello@weareomazing.com
  • Customer Service will issue you an RA# (Return Authorization) after you contact us via phone, ticket, or Live Chat.
  • Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
  • Ship your package back to:

Omazing, LLC

1910 E Lafayette Avenue
Gilbert, AZ 85298  
USA

* Please ship with tracking; we are not responsible for packages lost by shipping carriers. 

  • You will be issued a credit memo stating the amount returned to either your store credit account or back to your original payment method within 7-10 business days of us receiving your return.
  • Original shipping charges are non-refundable.



Exchanges Policies (US Only)

If your item arrives damaged, not as described, or is simply the wrong size for you, please contact our Customer Service team (M-F) and we will gladly replace any applicable items!

Timeline for exchanges:

  • You have thirty (30) days from the date your order is first invoiced to return the item to us (the item must arrive back here within 30 days to qualify). If the return arrives after 30 days from the original invoice date, it will be refused. Once you receive the exchanged item, the same rules apply if you need to return or exchange it (so if you need to return the exchanged item, you will have the usual 14 days from date of that new invoice to qualify for a refund, 15-30 days to qualify for online store credit).
  • If an item arrives damaged, please contact our Customer Service team within five (5) days of receiving the damaged item.

 

What can be exchanged:

  • Exchanges are available exclusively for orders that ship to the contiguous USA.
  • We offer only one exchange per order.
  • Exchanges are allowed for size and/or color only. Simply include the size and/or color you require when you contact customer service asking to authorize an exchange.
  • If your requested size and/or color is out of stock when we receive your package, you will be issued a refund or online store credit based on our posted return policy.

 

What can't be exchanged:

  • Items described as "Final" or “Clearance” cannot be returned or exchanged.
  • Merchandise must have all tags attached.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.
  • If you cannot be reached with your provided contact information within thirty (30) days from when you were initially invoiced for the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued.

 

Exchanges shipping charges information:

  • Exchanges will require the customer to pay for return shipping unless the original item shipped is damaged or incorrect through no fault of the customer. We will pay for the shipping cost to get the new item to the customer.

 

Exchanges Process:

Just follow the steps below for an easy exchange!

  • Contact our Customer Service via email hello@weareomazing.com
  • Customer Service will issue you an RA# (Return Authorization) after you contact us via phone, ticket, or Live Chat.
  • Write your RA# on the outside of the package you are returning (your package will be returned back to you if this is not done) and include a copy of your receipt inside.
  • Ship your package back to:

     Omazing, LLC
     1910 E Lafayette Avenue
     Gilbert, AZ 85298
     USA
* Please ship with tracking, we are not responsible for packages lost by shipping carriers. 

  • Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.
  • Original shipping charges are non-refundable.

 

 Terms and Conditions

  • We inspect all Returns & Exchanges and reserve the right to deny or refuse a full refund based on the returned condition.